COVID-19 Operational Practices

Socialising in the Backcountry

Fortunately for us, being out in the spacious backcountry while skiing or snowboarding is naturally a sport where maintaining distance is the best way to travel. Keeping our guests safe both in backcountry and while en-route to and from our tour destinations is our priority  We appreciate our guests cooperation with these precautions this winter. Your guide is fully  vaccinated and will endeavour to minimise transmission on your tour.

Before your tour

While we cannot fully remove every risk of transmission for all of our guests during these times, we can operate with a few accepted practices to reduce those risks. If you are feeling sick or displaying symptoms associated with Covid-19, please for your, your group's and your guide's wellbeing, please stay home. Of course, there are people who may have the virus unbeknownst to them and are asymptomatic, therefore adhering to the accepted practices is very important.

During your tour

More spaces, less faces! The Japanese government is advising to avoid the 3 C's ( crowded places, confined spaces and close-contact settings ) Again being outside in places with less people on our tours this can be fairly easily achieved. However, transportation in vehicles and using chairlifts and gondolas to access the tour areas are places where we are more confined. We kindly request our guests to follow these guidelines;

• Please adhere to physical distancing (2m) whenever possible.
• Please wear masks while in vehicles and gondolas/chairlifts and indoors if required.
• Please refrain from sharing personal gear/clothing or food or drinks
• Please sanitise/wash your hands after using public facilities

We appreciate your cooperation and with these minor adjustments we can all have a wonderful, healthy and powder-filled winter season in Hakuba.

Kindly note the following for all bookings:

• To ensure availability on your desired dates, advanced booking is strongly recommended.
• Please take a few moments to fill in all sections during the booking process. This information allows us to better plan your day.
• If you have any questions, please do not hesitate to contact us through the website, or feel free to phone us from within Japan at 090 1828 2276 or from abroad at +81 90 1828 2276.

We look forward to joining you in the snowy peaks of Hakuba.